Frequently Asked Questions

• What are the shipping costs?

  Orders of $500 or more qualify for free shipping.
  For orders below $500, a flat-rate shipping fee is shown at checkout.
  Any premium shipping upgrades are clearly displayed before you place your order.

• When will my order arrive?

  Most orders are processed within 2–4 business days.
  Delivery times vary by location and carrier, and are typically 7–10 business days after dispatch.

• How do I track my shipment?

  When your order ships, we’ll email you a tracking number.
  You can track it using the carrier’s website or your local postal service.

• Can I cancel or change my order?

  If your order hasn’t shipped yet, we can usually cancel or update it.
  Contact support as soon as possible and include your order number.

• What is your return policy?

  We offer a 30‑day return window for eligible items.
  Some products may be subject to restocking fees or may be non-returnable due to safety and handling requirements.

• Is it safe to shop online with MegaPharma?

  Yes. We use SSL encryption and security monitoring to help protect your information.
  Payment details are processed through secure, compliant providers.

• Which currency is displayed?

  All prices are displayed in U.S. dollars.

• What payment methods are accepted?

  We accept major credit cards and other payment options displayed during checkout.